Returns

Undamaged products may be returned for a refund within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back at Kinitó’s warehouse, it will be inspected and a refund will be issued. The buyer is required to cover return shipping costs and $15 restocking fee.  

• Returns must include all accessories.
• Items must include all original packaging.
• Returns may be rejected if items do not meet the above requirements.

Defective Product Returns

For the period of 1-year, quality-related warranty claims will be replaced with a factory refurbished model of equal value when available. Otherwise a new item will be sent. See warranty.

Not Covered Under Warranty:

• Products without sufficient proof of purchase.
• Items in which the 1 year warranty period has expired.
  
• Non-quality-related issues (after 30 days of purchase).
• Free products.
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating device improperly).

Step #1:

Contact Kinitó

Email: Hello@kinito.life

Please include your order number from the online purchase made through Kinitó.

Step #2: Shipping Label and RA#

After you contact us we will issue you a RA#. We will not authorize a refund if you do not contact us for an RA# for your return.

You are responsible for return shipping costs.

If you are returning a Refresh battery for a warranty claim, we will issue you a return shipping label to send the unit back.

You must adequately package the product to prevent damage during return shipping.

Step #3: Send it 

Kinitó RETURNS

1 North 900 West 

Salt Lake City, Utah USA 

84116

Step #4: Return Processing

We will process your return and issue you a refund after receiving the product.

NOTE: Kinitó will not pay for shipping on defective products shipped outside of our approved shipping areas.