Undamaged products may be returned for a refund within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back at Kinitó’s warehouse, it will be inspected and a refund will be issued. The buyer is required to cover return shipping costs.
- Returns must include all accessories.
- Items must include all original packaging.
- Returns may be rejected if items do not meet the above requirements.
Defective Product Returns
For the period of 1-year, quality-related warranty claims will be replaced with a factory refurbished model of equal value when available. Otherwise a new item will be sent. See warranty.
Not Covered Under Warranty:
- Products without sufficient proof of purchase.
- Items in which the 1 year warranty period has expired.
- Non-quality-related issues (after 30 days of purchase).
- Free products.
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating device improperly).
Please include your order number from the online purchase made through Kinitó.
Step #2: Shipping Label and RA#
After you contact us we will issue you a RA#. We will not authorize a refund if you do not contact us for an RA# for your return.
You are responsible for return shipping costs.
If you are returning a Refresh battery for a warranty claim, we will issue you a return shipping label to send the unit back.
You must adequately package the product to prevent damage during return shipping.
Step #3: Send it
1 North 900 West
Salt Lake City, Utah USA
Step #4: Return Processing
We will process your return and issue you a refund after receiving the product.
NOTE: Kinitó will not pay for shipping on defective products shipped outside of our approved shipping areas.