Return Policy | Portable Diffuser Battery Base | Kinito


No refunds on close out products. 

Undamaged products may be returned for a refund within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back at Kinitó’s warehouse, it will be inspected and a refund will be issued. The buyer is required to cover return shipping costs and $20 restocking fee.  

  • Returns must include all accessories.
  • Items must include all original packaging.
  • Returns may be rejected if items do not meet the above requirements.

Defective Product Returns

For the period of 6-months, quality-related warranty claims will be replaced with a factory refurbished model of equal value when available. Otherwise a new item will be sent. See warranty.

Not Covered Under Warranty:

  • Products without sufficient proof of purchase.
  • Items in which the 6-month warranty period has expired.
  • Non-quality-related issues (after 30 days of purchase).
  • Free products.
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating device improperly).

Step #1:

Contact Kinitó


Please include your order number from the online purchase made through Kinitó.


Step #2: Shipping Label and RA#

After you contact us we will issue you a RA#. We will not authorize a refund if you do not contact us for an RA# for your return.

You are responsible for return shipping costs.

If you are returning a Refresh battery for a warranty claim, we will issue you a return shipping label to send the unit back.

You must adequately package the product to prevent damage during return shipping.


Step #3: Send it 


513  Market Street 

Kaysville, Utah USA 



Step #4: Return Processing

We will process your return and issue you a refund after receiving the product.

NOTE: Kinitó will not pay for shipping on defective products shipped outside of our approved shipping areas.